, Finance Committee
Review into the operations, processes and investigations carried out by the Public Services Ombudsman for Wales: Evidence session
—about the rest of it. So, two weeks on the trot and we'll see you next week. We'll now break until 11:15, when we will have the Cabinet Secretary for Finance and Welsh Language coming in to discuss the first supplementary budget. So, we'll take a break now…
, Finance Committee
Review into the operations, processes and investigations carried out by the Public Services Ombudsman for Wales: Evidence session
I think that brings us to the end of our session with you this morning. Diolch yn fawr iawn for coming in, and thank you for going through the report with us and the candid information that's been given. We'll now reflect on any next steps that we might have…
, Finance Committee
Review into the operations, processes and investigations carried out by the Public Services Ombudsman for Wales: Evidence session
Just a different nature of—
, Finance Committee
Review into the operations, processes and investigations carried out by the Public Services Ombudsman for Wales: Evidence session
Is that something that you then—? You've done it in the code of conduct team, but then, have you thought, 'Well, actually, that's good practice across the other teams as well'?
, Finance Committee
Review into the operations, processes and investigations carried out by the Public Services Ombudsman for Wales: Evidence session
Diolch. Mike.
, Finance Committee
Review into the operations, processes and investigations carried out by the Public Services Ombudsman for Wales: Evidence session
Rhianon, did you have any further questions at all?
, Finance Committee
Review into the operations, processes and investigations carried out by the Public Services Ombudsman for Wales: Evidence session
And then what we've seen from the report is the checks and balances that—. That's from a private life into a public life, and the checks and balances that you have in your work environment are there to mitigate some of those personal feelings, if you like, on…
, Finance Committee
Review into the operations, processes and investigations carried out by the Public Services Ombudsman for Wales: Evidence session
Mike.
, Finance Committee
Review into the operations, processes and investigations carried out by the Public Services Ombudsman for Wales: Evidence session
Peter, did you want to just come in quickly?
, Finance Committee
Review into the operations, processes and investigations carried out by the Public Services Ombudsman for Wales: Evidence session
How do you monitor it, then? Do you ask staff what social media they're on, or what their handles are? That personal/work line could get crossed. I'm just wondering how you try and avoid the situation you've got yourselves into, potentially, with one member…
, Finance Committee
Review into the operations, processes and investigations carried out by the Public Services Ombudsman for Wales: Evidence session
How are you going to 'on board' that policy? You've talked about going to your advisory committee and then rolling it out as training. What does that look like?
, Finance Committee
Review into the operations, processes and investigations carried out by the Public Services Ombudsman for Wales: Evidence session
In drawing up that policy and strengthening the policy that you've got and creating it, where have you drawn advice from, or where have you looked for good practice? Because it's a very pertinent issue. It's an issue for Members, even, and standards…
, Finance Committee
Review into the operations, processes and investigations carried out by the Public Services Ombudsman for Wales: Evidence session
If I may, Rhianon?
, Finance Committee
Review into the operations, processes and investigations carried out by the Public Services Ombudsman for Wales: Evidence session
I suppose it matches up with what Dr McCullough was doing in her methodology in that triangulation element.
, Finance Committee
Review into the operations, processes and investigations carried out by the Public Services Ombudsman for Wales: Evidence session
Would that be a manager in a different team, or would that come to you? Just for us to clarify.
, Finance Committee
Review into the operations, processes and investigations carried out by the Public Services Ombudsman for Wales: Evidence session
Thank you. Rhianon, I'll bring you in at this point.
, Finance Committee
Review into the operations, processes and investigations carried out by the Public Services Ombudsman for Wales: Evidence session
In a way, I suppose, it's an opportunity for Dr McCullough to respond to the way that you've reacted, or the actions you've put in place in light of her recommendations. It might be that, giving it a 12-month—. It may be just a, 'This is what we've done, any…
, Finance Committee
Review into the operations, processes and investigations carried out by the Public Services Ombudsman for Wales: Evidence session
As part of that, and looking at your key performance indicators, are you going to be adjusting any of those to maybe monitor what Dr McCullough was trying to make sure wasn't happening? Or have you given any thought to how it's embodied in something going…
, Finance Committee
Review into the operations, processes and investigations carried out by the Public Services Ombudsman for Wales: Evidence session
If you could write to us with those timelines, that would be helpful.
, Finance Committee
Review into the operations, processes and investigations carried out by the Public Services Ombudsman for Wales: Evidence session
I'll just bring Mike in.
, Finance Committee
Review into the operations, processes and investigations carried out by the Public Services Ombudsman for Wales: Evidence session
Thank you.
, Finance Committee
Review into the operations, processes and investigations carried out by the Public Services Ombudsman for Wales: Evidence session
Sorry, on that point, were any members of staff who used to work in that team, who were working in a different team, given that opportunity?
, Finance Committee
Review into the operations, processes and investigations carried out by the Public Services Ombudsman for Wales: Evidence session
Okay. Diolch yn fawr. Peter.
, Finance Committee
Review into the operations, processes and investigations carried out by the Public Services Ombudsman for Wales: Evidence session
Yes, that's right. So, the dip sampling was to do that: it was to satisfy her, I think, about the robustness of the approach they were using and that the whole team was using the same approach. And they applied that. We weren't involved in the dip sampling…
, Finance Committee
Review into the operations, processes and investigations carried out by the Public Services Ombudsman for Wales: Evidence session
And using the same methodology, so the—