Written question WQ83742
- Asked by
- Mark IsherwoodConservative
- To be answered by
- Minister for Health and Social Services
- Tabled
- Due
- Answered
- Time to answer
- 11 days
Question
What steps have been taken to address the survivability bias in the Cancer Patient Experience Survey to ensure that experiences of patients with a less survivable cancer are captured?
Answer
Answered by Minister for Health and Social Services
I recognise that people affected by cancer with a very short prognosis are less likely to have the opportunity or the willingness to take part in the Cancer Patient Experience Survey (CPES). It is important to note that the CPES takes place every few years and is not intended to be the only way that the NHS in Wales learns from patient experience. Health boards and trusts will have their own routine means of capturing and learning from patient experience.
The Welsh Government has published a Framework for Assuring Service User Experience. It sets out the four quadrants for capturing patient experience feedback: real time, proactive/reactive, retrospective and balancing. More information can be found at:
One of the main purposes of the CPES, as a one-off exercise, is to measure patient experience on a much larger scale to better compare between different types of cancer or geographical areas. The CPES allows us to add richer thematic learning at the national level to complement the more frequent and detailed learning at the health board and trust level.