Written question WQ86207

I understand that Rent Smart Wales (RSW), in common with many other organisations, has struggled to recruit staff over the past two and a half years, resulting in a shortage of front-line contact centre staff. I have been informed that due to a backlog of work the phone line was closed in August to prioritise responding to existing queries and ensure the timely processing of licence applications.

RSW has recently recruited seven staff who are now operational, and they are continuing to recruit staff to bolster their numbers.

RSW have an operational telephone line dedicated to those who cannot access their service in any other way.

The backlog of work is reducing, and RSW are planning to phase back in a telephone service open to all later this month.