Written question WQ88566
- Asked by
- Heledd FychanPlaid
- To be answered by
- Minister for Education and the Welsh Language
- Tabled
- Due
- Answered
- Time to answer
- 8 days
Question
Will the Minister elaborate on the nature and outcome of each of the 36 complaints about compliance with Welsh language standards that are mentioned in the Welsh Government's annual report on compliance with Welsh language standards 2022-2023?
Answer
Answered by Minister for Education and the Welsh Language
See the table below:
Reference
Nature of the Complaint
Category of Standard
Result
1
Lack of service in Welsh on call centre number provided by third party
Service Delivery
No investigation as positive steps were taken to avoid the issue to the future
2
Lack of service in Welsh on call centre number provided by third party
Service Delivery
The investigation continues
3
Lack of service in Welsh on call centre number provided by third party
Service Delivery
No investigation as positive steps were taken to avoid the issue into the future
4
Lack of adequate consideration of the Welsh language when announcing a new policy
Policy making
No investigation was held as the Commissioner believed that the policy enhanced opportunities for the use of Welsh and there was no suspicion of treating Welsh less favourably than English
5
Lack of Welsh language application process on a Local Authority website
Service Delivery
No investigation – this was not a matter for the Welsh Government (confirmation that the correspondence was mistakenly sent to us)
6
Incomplete text on Welsh pages of a website maintained by a third party
Service Delivery
No investigation - steps have already been taken to resolve the matter
7
Lack of information available in Welsh from a third party
Service Delivery
The investigation continues
8
Lack of Welsh language application form for sponsorship scheme by third party
Service Delivery
No investigation– the third party was not acting on behalf of the Welsh Government