Written question WQ99445

To clarify roles and responsibilities regarding reports from the Public Services Ombudsman for Wales (PSOW), in the case you have asked about, the PSOW provides independent scrutiny. The Welsh Ambulance Services NHS Trust is accountable for implementing the recommendations, while commissioners (the NHS Wales Joint Commissioning Committee) and NHS Wales Performance and Improvement are responsible for seeking assurance, where appropriate, on the delivery of those recommendations. Welsh Ministers cannot provide detailed operational updates on individuals or individual cases through Written Questions.

However, officials have received assurance through the regular accountability arrangements of NHS Wales Performance and Improvement and the NHS Wales Joint Commissioning Committee that action has been taken to strengthen emergency call handling, clinical record keeping, complaints investigation and organisational learning.

The NHS Wales Joint Commissioning Committee and NHS Wales Performance and Improvement will continue to monitor the delivery of these improvements and hold the Trust to account for ensuring that the lessons identified are embedded and that similar failings do not recur.