Written question WQ99631
- Asked by
- Cai Parry-JonesReform
- To be answered by
- Cabinet Minister for Local Government, Housing and Planning
- Tabled
- Due
- Answered
- Time to answer
- 11 days
Question
What discussions has the Welsh Government had with the UK Government, Ofgem and TrustMark regarding householders in Wales who have been left with defective ECO4 installations following an accredited installer going into administration?
Answer
Answered by Cabinet Minister for Local Government, Housing and Planning (Siân Gwenllian)
I raised the impact of poor workmanship in the ECO4 scheme and the ongoing issues people are facing to secure remediation works with Martin McCluskey MP, UK Government Minister for Energy Consumers, when we met on 11 June. My officials are also in contact with the UK Government to discuss progress and share our experience of delivering high quality retrofits through the Nest scheme.
Poor workmanship by a range of ECO4 installers has impacted households across Wales. This was not the responsibility of a single installer but a systemic failure in the ECO scheme, which did not include sufficient oversight and quality control.
A number of installers have entered administration as a result of the UK Government announcing it is closing the ECO scheme, the most notable Wales based example being Consumer Energy Solutions (CES).
My advice to householders who have been let down by ECO installers is to ensure they register their complaint as soon as possible. The dedicated process for CES installations is here set out here: Consumer Energy Solutions (CES) Has Entered Administration • TrustMark and for all other customers, the process is to be found here: Complaints Process • TrustMark.