No. So, to separate the two issues, you'll see from the report and accounts that those numbers around the stakeholder survey responses, I'm pretty confident, are, unfortunately, a reflection of the way that we've gathered the data, rather than a genuine change in sentiment amongst our stakeholders. If I could just take a couple of minutes to expand on that, would that be okay? The committee may be aware that, historically, what we have done is, every other year, through an independent survey organisation, gather stakeholder feedback to try to gather it in a truly independent way so that people aren't speaking to their auditors about what they think about them. But to manage costs, what we did was do that every other year, but that led to a break in comparability year on year. Understandably, the committee asked us to reconsider that last year, and our board did as well. So, the approach we took last year was to split our stakeholders into two groups; we'd survey half one year, half the other. We felt that that would still deliver reliable results. So, we went to over 200 individuals, we went to all Senedd Members as well, but unfortunately, the response rate was low, and we heard back from just over 40 individuals, which means that all of those numbers are really susceptible to fluctuation.
To drill into that, to find out whether there's anything genuine that's driving that rather than just a statistical anomaly, we took a closer look at the numbers, and the numbers were particularly low in the NHS sector, which came as a surprise, because that certainly wasn't reflective of our sense of our relationship with the sector. We therefore worked with the directors of governance in every NHS body, who co-ordinated fuller responses from their colleagues in the organisation, so chief executives, health board chairs, directors of finance, senior officers, and so forth. I'm pleased to say that's delivered a much larger number of responses, painting a much more positive picture—100 per cent against the first key performance indicator and well above 80 per cent against the other two. So, that gave me some assurance that there's not something fundamental underlying or changing stakeholder sentiment, but we've got an issue with how we gather that data.
Moving forward, what I would like us to do for the next round, which will be early next year, is again to use that independent approach, so we're confident that it's truly independent of us, to survey all of our stakeholders, including all Senedd Members, again, because, unfortunately, we didn't get very many responses from Members. And we as Audit Wales will throw the kitchen sink at trying to increase awareness and engagement to explain the importance of that, so that yourselves or your successor committee, the board and my successor have a reliable baseline from which to work. And moving forward after that, if I were around, my recommendation would be not to attempt to replicate that on an annual basis, to find another lighter-touch way to sense-check that year on year, and perhaps run that bigger exercise once or twice in a Senedd term.