8 Hydref 2026 , Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar yr Adroddiad Blynyddol a Chyfrifon ar gyfer 2025-26, a’r Amcangyfrif ar gyfer 2027-28: Sesiwn dystiolaeth
I guess it's the difference between 'substantial' and 'reasonable' that I'm just interrogating.
8 Hydref 2026 , Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar yr Adroddiad Blynyddol a Chyfrifon ar gyfer 2025-26, a’r Amcangyfrif ar gyfer 2027-28: Sesiwn dystiolaeth
Yes, I accept that.
8 Hydref 2026 , Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar yr Adroddiad Blynyddol a Chyfrifon ar gyfer 2025-26, a’r Amcangyfrif ar gyfer 2027-28: Sesiwn dystiolaeth
Thank you. That's helpful to understand. And then on strategic aim 4, I mean, firstly, just to commend the improvement in the sickness absence levels. I don't know if there's anything particularly that was done that achieved that improvement. I think we'd be…
8 Hydref 2026 , Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar yr Adroddiad Blynyddol a Chyfrifon ar gyfer 2025-26, a’r Amcangyfrif ar gyfer 2027-28: Sesiwn dystiolaeth
It's pack page 231: 'proportion of complaints handled by public bodies and then escalated to us'. I think your target is under 5 per cent, and it went up from 6 per cent to 11 per cent. Likewise there's been an increase in some of the similar KPIs, and that's…
8 Hydref 2026 , Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar yr Adroddiad Blynyddol a Chyfrifon ar gyfer 2025-26, a’r Amcangyfrif ar gyfer 2027-28: Sesiwn dystiolaeth
We'll reflect on that in the wash-up.
8 Hydref 2026 , Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar yr Adroddiad Blynyddol a Chyfrifon ar gyfer 2025-26, a’r Amcangyfrif ar gyfer 2027-28: Sesiwn dystiolaeth
There are a couple of other areas to delve into. On key performance indicators, first of all, just a comment: I don't wish to sound ungenerous, but on your KPI measures, you say that if it's within 10 per cent, you rate it as green, if it's between 70 and 90…
8 Hydref 2026 , Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar yr Adroddiad Blynyddol a Chyfrifon ar gyfer 2025-26, a’r Amcangyfrif ar gyfer 2027-28: Sesiwn dystiolaeth
If I can just zoom us back out a little bit, and into the discussion about how you're working with bodies around complaint management, I wonder if you could speak a bit more about any preventative work that you do as ombudsman, both in terms of managing or…
8 Hydref 2026 , Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar yr Adroddiad Blynyddol a Chyfrifon ar gyfer 2025-26, a’r Amcangyfrif ar gyfer 2027-28: Sesiwn dystiolaeth
You get e-mails as well.
8 Hydref 2026 , Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar yr Adroddiad Blynyddol a Chyfrifon ar gyfer 2025-26, a’r Amcangyfrif ar gyfer 2027-28: Sesiwn dystiolaeth
Thanks, Chair. Just on AI, rather than just empowering your staff rather than just empowering your staff to go back and say, 'Can you give us something shorter?', have you considered just having a form for the public to raise complaints that sets a word limit…
8 Hydref 2026 , Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar yr Adroddiad Blynyddol a Chyfrifon ar gyfer 2025-26, a’r Amcangyfrif ar gyfer 2027-28: Sesiwn dystiolaeth
I've got a couple of questions just on this theme, if that's okay.
8 Hydref 2026 , Finance Committee
Craffu ar Gyllideb Ddrafft Comisiwn y Senedd 2027-28: Sesiwn dystiolaeth
Okay. And then the last question, I think, about this area: obviously, there was some refurbishment work in Tŷ Hywel ahead of the May 2026 elections—just commenting on what I can see around me, the accommodation looks of really high quality—so to what extent…
8 Hydref 2026 , Finance Committee
Craffu ar Gyllideb Ddrafft Comisiwn y Senedd 2027-28: Sesiwn dystiolaeth
But just to be clear, those organisations will contribute a proportional sum of moneys into the overall costs as a rental charge?
8 Hydref 2026 , Finance Committee
Craffu ar Gyllideb Ddrafft Comisiwn y Senedd 2027-28: Sesiwn dystiolaeth
Obviously, Senedd Members, et cetera, are not the only residents of Tŷ Hywel. It's also used by the Welsh Government and press organisations. How are you engaging with them about the Bay 32 decision and what's their influence, but, also, what's the…
8 Hydref 2026 , Finance Committee
Craffu ar Gyllideb Ddrafft Comisiwn y Senedd 2027-28: Sesiwn dystiolaeth
Yes, I'm sure there is.
8 Hydref 2026 , Finance Committee
Craffu ar Gyllideb Ddrafft Comisiwn y Senedd 2027-28: Sesiwn dystiolaeth
So, I think, when this committee considers that go/no-go decision, I think having a clear profile over the 25 years or whatever the project length is, would be really helpful so that we can understand the impact to the Senedd Commission budget beyond the…
8 Hydref 2026 , Finance Committee
Craffu ar Gyllideb Ddrafft Comisiwn y Senedd 2027-28: Sesiwn dystiolaeth
Just picking up on what Sera was saying there a minute ago about the growth in costs for Bay 32, which I guess are partly related to the decant, by 2029-30, between the Bay 32 lines and the depreciation, you're up to about £30 million. Is that the peak, and…
8 Hydref 2026 , Finance Committee
Craffu ar Gyllideb Ddrafft Comisiwn y Senedd 2027-28: Sesiwn dystiolaeth
I guess we're not here to make a profit, but if we can make an income that contributes to the bottom line, that's good. And there are attractions elsewhere in Cardiff, for example, with a cafe function—cafe and shop—that make a six-figure income profit. So, I…
8 Hydref 2026 , Finance Committee
Craffu ar Gyllideb Ddrafft Comisiwn y Senedd 2027-28: Sesiwn dystiolaeth
Where's the growth?
8 Hydref 2026 , Finance Committee
Craffu ar Gyllideb Ddrafft Comisiwn y Senedd 2027-28: Sesiwn dystiolaeth
It's not profit. Yes, exactly, it's not profit.
8 Hydref 2026 , Finance Committee
Craffu ar Gyllideb Ddrafft Comisiwn y Senedd 2027-28: Sesiwn dystiolaeth
It's revenue.
8 Hydref 2026 , Finance Committee
Craffu ar Gyllideb Ddrafft Comisiwn y Senedd 2027-28: Sesiwn dystiolaeth
Well, I'm not sure we do. That's why I'm asking if it's net income or not, because if the catering—. If the employment costs are shown elsewhere, are we actually making any money on it?
8 Hydref 2026 , Finance Committee
Craffu ar Gyllideb Ddrafft Comisiwn y Senedd 2027-28: Sesiwn dystiolaeth
Just on the numbers again—table 8, the analysis of income—is that net income or are the salaries for people running the shop, for example, shown elsewhere?
8 Hydref 2026 , Finance Committee
Craffu ar Gyllideb Ddrafft Comisiwn y Senedd 2027-28: Sesiwn dystiolaeth
Okay.
8 Hydref 2026 , Finance Committee
Craffu ar Gyllideb Ddrafft Comisiwn y Senedd 2027-28: Sesiwn dystiolaeth
Okay. But then on the interest charges, those are falling away. We're not going to fund Bay 32 via—
8 Hydref 2026 , Finance Committee
Craffu ar Gyllideb Ddrafft Comisiwn y Senedd 2027-28: Sesiwn dystiolaeth
Okay. That's a clear explanation. I guess that's the right accounting treatment. I just wonder whether, for clarity, it's simpler to have all the associated Bay 32 costs in one budget line, rather than have them split out over different lines.
