Plaid Cymru

Areithiau a chwestiynau

Areithiau a chwestiynau yn y Cyfarfod Llawn ac mewn pwyllgorau, y diweddaraf yn gyntaf. Dyw gwaith y Llywydd a'r dirprwyon yn cadeirio'r Cyfarfod Llawn ddim wedi'i gynnwys.

5,536 o areithiau a chwestiynau

16 Hydref 2024Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
And just to say, I did visit your stand at the Eisteddfod, and it was very good to see you there—but that's just a personal opinion. We're going to move on to Peter, and we're getting a little bit short on time, so we're going to move on at pace, if we can.
16 Hydref 2024Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
Rhianon, we'll come back to you.
16 Hydref 2024Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
I know Peter wants to come in just before—. I'll come back to you in a second, Rhianon, okay?
16 Hydref 2024Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
—so you do know what the—. If you were to split that KPI, do you know now what that split is? Do you know roughly where it’s at?
16 Hydref 2024Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
In your management meetings and looking at the cases and the KPIs, that disaggregated data is there—
16 Hydref 2024Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
Is that on both sides of—?
16 Hydref 2024Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
Great. Well, welcome, Rhianon. I'm glad the traffic sorted itself out for you. So, can I ask you to come in at question 7, please?
16 Hydref 2024Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
And how it's presented in an annual report so that we can, maybe, get an idea of what's happening. Because the people who are happy, we probably don't necessarily need to focus too much on, it's that dissatisfaction and how that's managed that is probably—
16 Hydref 2024Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
—some of that detail that you went into, because then we can see a flavour of what's set there. So, it might be something to take away, it might be something that we could possibly, in our report, reflect some of that.
16 Hydref 2024Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
The one thing that might be useful on this is in your report, if you've got the disaggregated data that says about the people who are satisfied with the outcome of their complaint and not, whether or not you give any thought to showing—because there's quite a…
16 Hydref 2024Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
I take your point there, and I’ll bring Mike in in just a second. When it comes to measuring that and the questions that you ask within that, is it a blunt question, ‘Are you happy or not?’ Or do you go into, ‘Are you happy about this, that and the other,’…
16 Hydref 2024Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
Okay, fine, no problem.
16 Hydref 2024Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
Are you sure, or was it on that previous point?
16 Hydref 2024Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
Fine. I see that Rhianon has joined us. Welcome, Rhianon. I'm just coming to the last of my questions and then I'll come over to you. We're on pack page 176, I believe, so that's just for your reference. So, the number of people—and I think Chris touched on…
16 Hydref 2024Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
So, even if you've got pressure on other parts of the organisation, you don't leave—. Because one of the ways of managing a budget that's tight is to leave a role vacant and use that money then for other aspects, but that's not the strategy that you've gone…
16 Hydref 2024Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
So, your cases are higher by about 17 per cent this year than the previous year, because I think you received 9,863 cases this year as opposed to 9,328 the previous year. Can you outline how you've dealt with the increase in cases and what pressures that has…
16 Hydref 2024Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
And the feedback has been quite good on the whole, coming back from the public.
16 Hydref 2024Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
And managing their expectations, does that then come from historical data saying, 'Well, this type of complaint usually takes this long', therefore that's where you set it, or—? So, if somebody comes to you and says, 'I've got this complaint', it's this type…
16 Hydref 2024Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
Sorry, I jumped in ahead of you.
16 Hydref 2024Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
Can you give us a flavour of what that looks like? What is service quality?
16 Hydref 2024Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
Eighty per cent. Okay. Chris, did you want to add anything to that?
16 Hydref 2024Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
And what's the higher target?
16 Hydref 2024Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
So, you've no intention of changing that target; it's that you had to work towards it and it's actually improving service quality.
16 Hydref 2024Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
The proportion of service quality reviews deemed satisfactory or better was only 67 per cent, against your target of 75 per cent. So, I suppose, going from the conversation we’ve just had about KPIs and targets—this is the first year of the KPI—does that…
16 Hydref 2024Finance Committee
Ombwdsmon Gwasanaethau Cyhoeddus Cymru - Craffu ar Adroddiad Blynyddol a Chyfrifon 2023-24, a’r Amcangyfrif ar gyfer 2025-26: Sesiwn dystiolaeth
Thank you. Great. Sorry, I stopped you in mid flow with that as well.